Contact Us
Contact WANANAY
Welcome to WANANAY.
We want every stage of your shopping experience to feel simple, convenient, and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is here to help.
For questions about our hair oils, conditioning lotions, hair fragrance sprays, repair masks, product ingredients, usage instructions, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.
1. Email Customer Care
Email: service@wananay.com
We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).
If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.
For product or after-sales enquiries, it is helpful to provide:
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Product name
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Order number, where applicable
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A short explanation of your question or issue
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Clear photographs, when relevant
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A brief video if the issue concerns product packaging, dispensing, texture, leakage, or another product feature
Providing complete information from the beginning can help us review your request more quickly.
2. Customer Service Hours
Support Email:
service@wananay.com
Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Enquiries received outside these hours will be reviewed during the next available business period.
Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.
3. Order, Delivery & After-Sales Assistance
Our customer care team can provide assistance with:
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Order status and tracking information
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Shipping and delivery questions
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Hair care product information
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Ingredient and formula enquiries
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Product usage and application guidance
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Damaged, defective, incorrect, or incomplete orders
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Returns and other after-sales matters
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Product sizes, textures, and packaging
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Business, bulk-order, and wholesale enquiries
When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.
If a product arrives damaged, leaking, incorrect, or incomplete, please contact us promptly and provide clear photographs showing the product and its packaging so our team can review the situation.
4. Hair Care & Product Support
WANANAY brings together complementary hair care essentials designed to support different everyday hair care needs.
Nourishing Hair Oil Collection
Designed to provide additional conditioning for dry-looking hair and rough ends. Our hair oil collection focuses on nourishment, softness, frizz control, and a smoother-looking finish.
Daily Hair Lotion Collection
Created for lightweight daily conditioning and moisture care. These products help improve hair manageability, softness, and smoothness while complementing your regular hair care routine.
Hair Fragrance & Refreshing Spray Collection
Designed to add a refreshing finishing touch to your hair care routine. Convenient spray formats make these products easy to incorporate into everyday styling and refreshing moments.
Intensive Hair Repair Mask Collection
Designed for dry, damaged, and difficult-to-manage hair that needs more intensive conditioning. Rich cream textures and nourishing ingredients help improve the appearance of dryness, roughness, and frizz while enhancing softness and shine.
If you need assistance with a WANANAY product, we can help with questions concerning:
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Product ingredients and formulations
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Hair type and product selection
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Product size and specifications
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Texture, fragrance, and packaging
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Recommended application methods
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Usage frequency and routine suggestions
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Product storage and care
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General product information
Our collections feature nourishing ingredients such as argan oil, ceramides, keratin, and botanical extracts, depending on the individual product formulation.
Product ingredients, specifications, and usage recommendations may differ between products, so please include the product name when contacting us.
5. Business & Wholesale Enquiries
WANANAY welcomes enquiries from retailers, distributors, beauty businesses, hair care retailers, salons, commercial purchasers, and other potential partners.
For wholesale, distribution, bulk orders, or other commercial opportunities, please contact:
To help us identify your request, you may use:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.
6. Company Information
Brand: WANANAY
Website: wananay.com
Legal Entity:
Yunnan Hengshi Technology Co., Ltd.
Registered Address:
Room 201, Unit 1, Building 17, Langang, Dianchi Weicheng, Weicheng Community, Haigeng Sub-district, Dianchi National Tourism Resort, Kunming 650228, Yunnan, P.R. China
Unified Social Credit Code:
91530100MAEDDR2T9D
Customer Support Email:
service@wananay.com
wananay.com is owned and operated by Yunnan Hengshi Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.
How We Can Help
From choosing the right hair care essentials to receiving, using, and enjoying your products, we want your experience with WANANAY to remain clear and straightforward.
Whether you need product information, order assistance, or after-sales support, our team is ready to help.
Whenever you need assistance, contact us at:
Thank you for shopping with WANANAY.