Terms & Conditions

These Terms and Conditions (the “Terms”) govern purchases made through wananay.com.

The WANANAY online store is operated by Yunnan Hengshi Technology Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on wananay.com.

1. Scope of These Terms

These Terms apply to products purchased through wananay.com.

Depending on your purchase, additional WANANAY policies may also apply, including our:

• Shipping Policy

• Return & Refund Policy

• Payment & Security Policy

• Privacy Policy

• Terms of Use

• Product Support & 90-Day Limited Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, formulations, sizes, textures, fragrances, features, prices, and availability are presented accurately.

WANANAY specialises in hair-care products designed to nourish, condition, and improve the appearance of dry, damaged, and frizz-prone hair. Our collection includes four principal categories:

Nourishing Hair Oil

Hair oils formulated with nourishing ingredients such as argan oil and botanical extracts, designed to help condition dry-looking strands, manage frizz, and enhance natural-looking shine.

Daily Hair Lotion

Everyday conditioning products designed to help replenish moisture, improve softness, and make hair easier to manage.

Hair Fragrance & Refreshing Spray

Refreshing hair-care sprays designed to add a pleasant fragrance and complement everyday hair-care routines.

Intensive Repair Hair Mask

Rich conditioning treatments featuring ingredients such as ceramides, keratin, and botanical extracts, designed to help care for dry, rough, and damaged-looking hair.

The actual appearance of an item may differ slightly from what appears on your screen because of factors such as:

• Screen and display settings

• Lighting conditions

• Product photography

• Formulation and ingredient characteristics

• Texture or fragrance variations

• Manufacturing tolerances

• Production batch variations

• Packaging or design updates

Hair-care products may show minor differences in colour, texture, fragrance, consistency, or packaging between production batches. Such minor variations can occur as part of normal manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual formulation and design, WANANAY products may include:

• Nourishing oils

• Conditioning lotions

• Hair fragrance formulations

• Intensive conditioning masks

• Argan oil

• Ceramides

• Keratin

• Botanical extracts

• Pumps and dispensing mechanisms

• Spray nozzles

• Caps, lids, and protective seals

• Other accessories identified on the relevant product page

Customers should review the product description, ingredient list, usage instructions, and specifications before purchasing or using an item.

Product size, formulation, texture, fragrance, ingredients, packaging, and intended use may vary between different products or versions.

Unless expressly stated otherwise, WANANAY does not guarantee that third-party pumps, spray nozzles, accessories, or replacement components will be compatible with every WANANAY product.

Please review the stated ingredients, product size, usage guidance, storage recommendations, and intended use before completing your purchase.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

• Failed payment authorization

• Suspected fraudulent activity

• Unauthorized payment activity

• Inventory limitations

• Incorrect pricing or product information

• Shipping restrictions

• Duplicate or unusual orders

• Suspected unauthorized resale

• Misuse of promotional offers

• Legal or regulatory restrictions

• Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

service@wananay.com

We will make reasonable efforts to help before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through wananay.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

• Product or formulation selected

• Product variation

• Product size

• Quantity

• Delivery destination

• Promotional eligibility

• Applicable taxes

• Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed.

Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Customs clearance fees

• Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient.

Please refer to our Shipping Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

• You are authorized to use your selected payment method

• The information submitted is accurate and complete

• You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures.

Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, WANANAY may provide promotional benefits such as:

• Promotional prices

• Discount codes

• Product bundles

• Limited-time offers

• Free or discounted shipping

• Other promotional incentives

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions.

Unless specifically stated otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be added retroactively to an order that has already been completed.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

• Carrier operations or delays

• Customs procedures

• Weather conditions

• Transportation interruptions

• Public holidays

• Remote delivery locations

• Local delivery circumstances

Customers are responsible for entering complete and accurate delivery information during checkout.

Because certain WANANAY hair-care products may contain liquid, oil-based, or cream-based formulations and may include pumps, spray nozzles, protective seals, or other dispensing components, we take reasonable steps to package products appropriately for transportation.

Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide the appropriate instructions.

Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect or Incomplete Products

If your WANANAY order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for hair-care products containing liquid or cream-based formulations or products with components such as bottles, jars, pumps, spray nozzles, caps, or protective seals.

To review your request, we may ask for:

• Your order number

• Clear photographs of the product

• Photographs of the inner and outer packaging

• A photograph of the shipping label

• A short video showing the issue where appropriate

Please keep the affected product and its original packaging until our customer care team has completed its initial review.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.

13. Product Use & Care

WANANAY products should only be used for their intended purpose and according to applicable product specifications, ingredient information, usage instructions, warnings, and product-specific recommendations.

Hair Oil

For hair oils and nourishing treatments:

• Apply an appropriate amount according to the product instructions.

• Start with a small amount and adjust according to your hair length and texture.

• Apply mainly to the mid-lengths and ends unless otherwise directed.

• Avoid excessive application that may leave hair feeling heavy.

• Keep the container tightly closed after use.

Daily Hair Lotion

For daily conditioning lotions:

• Apply according to the directions provided on the product packaging.

• Distribute evenly through the recommended areas of the hair.

• Use an amount appropriate for your hair length and texture.

• Avoid applying more product than necessary.

• Keep the dispensing container clean and properly closed.

Hair Fragrance & Refreshing Spray

For hair fragrance sprays:

• Follow the recommended spraying distance and application directions.

• Avoid direct contact with the eyes.

• Avoid inhaling the spray mist.

• Keep away from excessive heat and ignition sources where indicated on the packaging.

• Store with the cap secured when not in use.

Intensive Repair Hair Mask

For conditioning hair masks:

• Apply according to the instructions on the individual product.

• Use the recommended amount and application frequency.

• Distribute evenly through the recommended areas of the hair.

• Leave on for the stated time, where applicable.

• Rinse thoroughly if instructed.

• Close the container securely after use.

General Product Care

For all WANANAY hair-care products:

• Read the ingredient list and instructions before use.

• Avoid contact with eyes unless the product is specifically designed for such use.

• Do not ingest any hair-care product.

• Keep products away from children and pets.

• Avoid introducing water or other substances into product containers.

• Stop using a product if irritation or discomfort occurs.

• Follow product-specific storage and safety instructions.

Product-specific instructions take priority whenever provided.

14. Ingredients, Formulations & Product Compatibility

Hair-care products may contain different combinations of conditioning and nourishing ingredients, including argan oil, ceramides, keratin, and botanical extracts.

Ingredients and formulations vary between products.

Unless expressly stated on the individual product page, customers should not assume that every product:

• Contains the same ingredients

• Has the same fragrance

• Has the same texture or consistency

• Is suitable for every hair type

• Is suitable for every scalp condition

• Is compatible with every other hair-care product

Customers should review the full ingredient list and product-specific instructions before use.

If you have known ingredient sensitivities, please avoid products containing those ingredients. If irritation or discomfort occurs, discontinue use.

15. Product Measurements & Natural Variations

Measurements and product sizes displayed on wananay.com are provided as useful product references.

Small variations may occur because of:

• Manufacturing methods

• Measurement methods

• Formulation and filling processes

• Material characteristics

• Packaging differences

• Production batch differences

Hair-care products may also show minor variations in texture, fragrance, colour, or consistency between individual products or production batches.

These reasonable variations do not necessarily indicate a defect.

16. Product Warranty

WANANAY products may be covered by a 90-Day Limited Warranty against qualifying defects in materials or workmanship under normal intended use, subject to the applicable warranty terms.

Where applicable, the warranty period, coverage, exclusions, and claim process will be described on the relevant product page, accompanying documentation, or our Product Support & 90-Day Limited Warranty information.

Any voluntary warranty is separate from statutory consumer rights.

Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through wananay.com are primarily intended for lawful personal hair-care, grooming, and everyday use unless we agree otherwise in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use wananay.com or its purchasing systems for activities including:

• Fraudulent transactions

• Unauthorized payment activity

• Abuse of discounts or promotional offers

• Manipulation of checkout systems

• Misuse of return or refund processes

• Unauthorized resale where restricted

• Interference with website security

• Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through wananay.com—including WANANAY branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by WANANAY, Yunnan Hengshi Technology Co., Ltd., or the relevant rights holder.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

WANANAY may use independent third-party providers for services including:

• E-commerce infrastructure

• Payment processing

• Order fulfillment

• Shipping and logistics

• Customer support

• Analytics

• Advertising and attribution

• Fraud prevention

• Security

• Other supporting technology

Third-party services may operate under their own terms and privacy practices.

WANANAY is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact WANANAY electronically, you agree that we may communicate with you electronically where appropriate.

These communications can include:

• Order confirmations

• Payment notifications

• Shipping and delivery updates

• Tracking information

• Customer-support responses

• Return or refund communications

• Security notifications

• Other important service-related information

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Where available, additional controls concerning cookies, advertising, and personal information can be accessed through our Your Privacy Choices page.

23. Disclaimer

To the fullest extent permitted by applicable law, wananay.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our hair-care products accurately in photographs and descriptions, but minor differences may occur for the reasons described in these Terms.

Product information and cosmetic benefits are provided for general hair-care purposes and should not be interpreted as medical advice or a guarantee of specific results.

Where a product-specific warranty applies, it will be governed by the applicable warranty provisions.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, WANANAY and Yunnan Hengshi Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

• Liability that cannot legally be excluded

• Mandatory consumer protections

• Remedies available under applicable consumer protection legislation

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to matters including:

• Product conformity

• Defective products

• Repairs

• Replacements

• Returns

• Refunds

• Order cancellations

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

Where mandatory consumer legislation provides greater protection than these Terms, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes involving:

• Our business operations

• Products or collections

• Website functionality

• Store policies

• Legal requirements

• Regulatory requirements

Any revised version will be published on this page.

Generally, the version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, a WANANAY hair-care product, or another store policy, please contact:

Brand: WANANAY
Website: wananay.com

Legal Entity:
Yunnan Hengshi Technology Co., Ltd.

Registered Address:
Room 201, Unit 1, Building 17, Langang, Dianchi Weicheng, Weicheng Community, Haigeng Sub-district, Dianchi National Tourism Resort, Kunming 650228, Yunnan, P.R. China

Unified Social Credit Code:
91530100MAEDDR2T9D

Customer Support Email:
service@wananay.com

wananay.com is operated by Yunnan Hengshi Technology Co., Ltd.