Return & Refund Policy

At WANANAY, we want returns and refunds to be as clear, transparent, and straightforward as possible.

This Return & Refund Policy applies to eligible purchases made through wananay.com.

1. 30-Day Return Period

Eligible products may be requested for return within 30 days from the date confirmed delivery takes place.

Before sending an item back, please contact our customer care team:

Email: service@wananay.com

We will review your request, determine whether the product is eligible, and provide the appropriate return instructions and return address.

Please do not send a product back before contacting us. Returns sent without authorization or to an address that has not been provided by our support team may be delayed or may not be processed.

2. Conditions for an Eligible Return

Unless the product arrived damaged, defective, incorrect, incomplete, or otherwise qualifies for a remedy under applicable law, products returned for preference-based reasons should generally be:

• Unused or maintained in like-new condition

• Free from damage caused after delivery

• Unmodified

• Returned with all originally supplied components

• Returned with any included accessories

• Returned with original caps, pumps, spray nozzles, lids, or other removable components where applicable

• Accompanied by product instructions or inserts where provided

• Returned in the original protective packaging where reasonably possible

We may also request proof of purchase, such as your order number or confirmation email.

Because WANANAY offers hair-care products in different formats, including hair oils, hair lotions, fragrance sprays, and intensive repair masks, products should be handled and packaged carefully to minimize the risk of leakage, contamination, or damage during transportation.

Returned items may be inspected before a refund is approved.

3. Opened or Used Products

Simply opening a product does not automatically prevent it from being returned.

However, where permitted by applicable law, preference-based returns involving opened or used hair-care products may be inspected to determine their condition and eligibility.

Returned products should generally not show evidence of:

• Excessive use

• Misuse or improper handling

• Customer-caused damage to bottles, jars, caps, pumps, or spray nozzles

• Contamination or improper storage

• Unauthorized repairs

• Alterations or modifications

• Missing accessories or components

• Damage caused by inappropriate storage, handling, or use

For hygiene and product-quality reasons, certain opened or used personal-care products may be subject to additional return restrictions where legally permitted.

Where customer handling beyond what is reasonably necessary to inspect or evaluate a product results in a material loss of value, an appropriate deduction may be made where permitted by applicable law.

4. Items That May Not Be Returnable

Where legally permitted, certain products may be excluded from preference-based returns, including:

• Personalized or customized products

• Gift cards

• Products clearly identified as final sale

• Opened or used personal-care products where hygiene or product-safety considerations apply

• Products damaged through misuse or improper handling

• Products modified or repaired without authorization

• Products missing significant components because of customer handling

• Other products clearly identified as non-returnable before purchase

Any product-specific exclusions will be stated on the relevant product page or communicated before a return is approved.

Nothing in this section is intended to restrict statutory consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect or Incomplete Orders

Please inspect your WANANAY order reasonably soon after delivery.

This is especially important for hair-care products and their packaging, including:

• Nourishing hair oils

• Daily hair lotions

• Hair fragrance and refreshing sprays

• Intensive repair hair masks

• Products supplied in bottles, jars, or dispensing containers

• Products with pumps, spray nozzles, caps, or other dispensing components

If your order arrives:

• Leaking or spilled

• Cracked or broken

• Damaged

• Defective

• Incorrect

• Missing accessories or components

• Incomplete

Please contact us as soon as reasonably possible.

To assist with our review, we may request:

• Your order number

• Product name

• Clear photographs of the product

• Photographs showing any leakage or visible damage

• Photographs of the internal protective packaging

• Photographs of the external shipping package

• A photograph of the shipping label, where available

• A short video showing the problem where useful

A video may be particularly helpful for issues involving a leaking bottle, loose cap, malfunctioning pump, damaged spray nozzle, or another dispensing problem.

After reviewing the information provided, we will explain the appropriate next steps based on the circumstances, applicable WANANAY policies, and relevant consumer laws.

6. Basic Product Checks Before a Return

For certain product issues, our customer support team may suggest simple checks before arranging a return.

Depending on the product, these may include:

• Checking whether the cap is properly secured

• Confirming that the pump or spray nozzle is correctly fitted

• Checking whether the dispensing mechanism is functioning as intended

• Inspecting the bottle or jar for visible cracks, leakage, or damage

• Checking whether all included accessories are present

• Reviewing product-specific instructions

• Reviewing applicable storage and care guidance

For products such as hair oils, hair lotions, fragrance sprays, and repair masks, we may request photographs or additional information to help determine the nature of the problem.

You are not required to continue using any product that appears damaged, contaminated, defective, or otherwise unsuitable for use.

7. Return Shipping Costs

For preference-based returns, including situations such as:

• Changing your mind

• Selecting the wrong product or variation

• No longer wanting the item

• The product not matching your personal preferences

• Other reasons that did not result from an error by WANANAY

The customer is generally responsible for return shipping costs where permitted by applicable law.

If WANANAY confirms that a product was:

• Damaged during delivery

• Defective

• Incorrectly supplied

• Incomplete

• Otherwise eligible for seller-paid return costs under applicable law

We will provide the appropriate return or resolution instructions.

Please do not purchase expensive international return shipping independently before receiving instructions from our customer care team.

8. Original Shipping Fees

For preference-based returns, the original shipping cost is generally non-refundable unless:

• WANANAY expressly states otherwise

• The return resulted from an error on our part

• The product was damaged, defective, or incorrectly supplied

• Applicable law requires reimbursement

9. Return Address

Our return location may vary depending on:

• Product type

• Fulfillment location

• Customer destination

• Warehouse location

• Logistics arrangements

• Reason for return

For this reason, please do not send returns to our registered corporate address unless our customer support team specifically instructs you to do so.

The correct return address will be provided after your request has been reviewed and approved.

10. Preparing Your Return

WANANAY hair-care products may include bottles, jars, pumps, spray nozzles, caps, protective seals, and other packaging components.

Returned items should therefore be packed carefully to reduce the risk of leakage, spills, breakage, or damage during return transportation.

Where reasonably possible, please return:

• The main product

• Original cap or lid

• Pump or spray nozzle, if included

• Protective seals or packaging components, where applicable

• Included accessories

• Product instructions or inserts

• Original protective materials

• Original product packaging

• Any other components originally supplied with the order

Please ensure that liquid products are securely closed and appropriately protected against leakage during transit.

Customers are responsible for adequately packaging preference-based returns.

11. Missing Accessories or Components

Where permitted by law, a refund may be reduced if a returned product is missing items originally supplied with it.

Examples include:

• Original caps or lids

• Pumps or spray nozzles

• Detachable product components

• Included accessories

• Product inserts

• Protective packaging

• Other components originally included with the product

Any applicable deduction will depend on the circumstances and relevant legal requirements.

12. Inspection of Returned Products

After receiving a return, we may inspect the item to confirm:

• Product identity

• Return eligibility

• Product condition

• Reason for return

• Included accessories

• Included components

• Condition of bottles, jars, caps, pumps, spray nozzles, and other packaging features

• Whether the product shows signs of excessive use, leakage, contamination, or damage

Authorization to return a product does not necessarily mean that a refund has been finally approved.

Final refund eligibility may be determined after the returned product has been received and inspected.

13. Refunds

Once an eligible return has been received, inspected, and approved, the refund will generally be sent to the original payment method.

After WANANAY submits a refund, your bank, card issuer, or payment provider may need additional time to process the transaction and display the funds in your account.

These processing times are determined by the relevant financial institution or payment provider.

14. Possible Refund Deductions

Where applicable law allows, an appropriate deduction may be made when a product has experienced a material loss in value because of:

• Missing accessories

• Missing components

• Excessive use

• Customer-caused damage to bottles, jars, pumps, caps, or spray nozzles

• Unauthorized alterations

• Unauthorized repairs

• Improper storage or handling

• Leakage or contamination caused after delivery

• Damage occurring after delivery

Any deduction will be assessed according to the specific circumstances of the return.

15. Exchanges

Exchange availability depends on current inventory.

WANANAY hair-care products may be available in different:

• Product types

• Formulations

• Sizes

• Scents

• Packaging designs

• Product variations

Because inventory changes, your preferred replacement may not always be available.

If a direct exchange cannot be arranged, the simplest available process may be to:

1. Request a return for the eligible original product.

2. Complete the approved return procedure.

3. Place a separate order for your preferred item.

Please contact customer support before returning an item for exchange.

16. Order Cancellations

If you would like to cancel an order, contact us as soon as possible after placing it:

Email: service@wananay.com

We will make reasonable efforts to process your request before fulfillment begins.

Cancellation cannot be guaranteed once an order has entered:

• Processing

• Picking or packing

• Protective packaging

• Fulfillment

• Shipping preparation

• Dispatch

If your package has already shipped, you may need to follow the applicable return process after receiving it.

17. Refunds for Successfully Canceled Orders

If an order is successfully canceled after payment has already been processed, an appropriate refund will be issued to the original payment method or another method permitted by the relevant payment provider.

Your financial institution may require additional processing time before the refunded amount appears.

18. Refused or Unclaimed Packages

Refusing a delivery does not automatically make an order eligible for a full refund.

If a package is refused, remains unclaimed, or is returned to the sender, contact us so we can review factors including:

• Shipment status

• Carrier charges

• Product condition

• Condition of product packaging

• Return eligibility

• Other relevant circumstances

Where legally permitted, reasonable shipping or return costs resulting from refusal or failure to accept an otherwise valid delivery may be deducted from a preference-based refund.

19. International Returns

International returns may involve additional:

• Shipping expenses

• Customs procedures

• Carrier requirements

• Documentation

• Transit time

• Protective packaging requirements

Because WANANAY products may contain liquid or cream-based formulations, appropriate sealing and protective packaging are particularly important for international returns.

Please contact us before sending any international return.

Except where responsibility cannot legally be excluded, WANANAY is not responsible for unnecessary shipping expenses or customs charges resulting from a return being sent without following the instructions provided by our customer support team.

20. Consumer Rights

This Return & Refund Policy is intended to supplement, rather than replace, rights provided by applicable consumer laws.

Depending on your country, state, province, or region, you may have additional statutory rights concerning:

• Defective products

• Product conformity

• Damaged products

• Repairs

• Replacements

• Returns

• Refunds

• Cancellation or withdrawal rights

Nothing in this policy is intended to waive or restrict rights that cannot lawfully be excluded.

If mandatory consumer protection legislation provides you with greater rights than this policy, those statutory rights will continue to apply.

21. Contact Us

For questions concerning returns, refunds, exchanges, damaged or defective products, or order cancellations, please contact:

Brand: WANANAY
Website: wananay.com

Legal Entity:
Yunnan Hengshi Technology Co., Ltd.

Registered Address:
Room 201, Unit 1, Building 17, Langang, Dianchi Weicheng, Weicheng Community, Haigeng Sub-district, Dianchi National Tourism Resort, Kunming 650228, Yunnan, P.R. China

Unified Social Credit Code:
91530100MAEDDR2T9D

Customer Support Email:
service@wananay.com

For questions relating to an existing order, please provide your order number and the email address used during checkout.

For damaged or defective hair-care products, please also provide clear photographs showing the product, its packaging, and any visible issue so that our team can review the matter efficiently.

For your security, please do not send full payment-card numbers, CVV/security codes, or account passwords by email.

wananay.com is operated by Yunnan Hengshi Technology Co., Ltd.