Product Support & 90-Day Limited Warranty

Our Quality Promise

At WANANAY, we want every hair care product you receive to reflect the quality, care, and product information represented in our store.

Our products are carefully selected and checked before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.

Our hair care collection includes nourishing hair oils, daily hair lotions, hair fragrance sprays, and intensive repair masks, designed to support everyday conditioning, moisture care, frizz control, and smoother-looking hair.

90-Day Limited Warranty

Most eligible WANANAY products are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty is intended to cover qualifying manufacturing defects or functional problems that arise during normal and intended use.

Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:

• A replacement product

• A replacement component or accessory, where available

• Store credit

• A refund, where appropriate

The resolution offered will depend on the individual circumstances of the warranty claim.

What the Warranty May Cover

Manufacturing Defects

Qualifying defects in materials, product construction, packaging components, or workmanship that affect the product's normal intended use.

Bottle, Pump & Dispensing Issues

For eligible hair care products, the warranty may cover unexpected manufacturing-related issues involving:

• Hair oil bottles

• Lotion bottles and tubes

• Pump dispensers

• Spray nozzles

• Product caps and closures

• Dispensing mechanisms

• Other accessories supplied with the product

Coverage applies to qualifying issues arising during normal intended use rather than damage caused by misuse or improper handling.

Structural Manufacturing Issues

Problems affecting the construction, packaging functionality, or dispensing performance of the product that were not caused by accidental impact, improper storage, misuse, excessive force, contamination, or inappropriate handling.

Products Damaged Upon Arrival

Products that arrive leaking, broken, damaged, incomplete, or otherwise unusable as a result of transportation or handling may also qualify for an appropriate resolution.

What the Warranty Does Not Cover

The limited warranty generally does not cover problems resulting from:

• Accidental drops, impacts, or breakage

• Improper handling

• Misuse or use outside the product's intended purpose

• Improper storage conditions

• Exposure to unsuitable heat, direct sunlight, or extreme environments

• Normal wear and tear

• Cosmetic changes resulting from ordinary use

• Unauthorized repair, modification, or alteration

• Damage caused by unsuitable cleaning or maintenance methods

• Contamination after opening

• Improper product application or use

• Reactions resulting from individual sensitivities or personal preferences

• Loss or theft

• Damage occurring after the applicable warranty period

Minor differences in colour, fragrance perception, texture, consistency, or packaging appearance are generally not considered defects when they do not materially affect the product's normal intended use.

For products containing botanical extracts, oils, or other formulation ingredients, minor variations in appearance or fragrance may occur between production batches.

Damaged, Defective or Incomplete Products

If your WANANAY order arrives damaged, defective, leaking, or missing an included component, please contact us as soon as reasonably possible after delivery.

To help us assess the issue efficiently, please provide:

• Your order number

• Your full name and email address

• A short explanation of the problem

• Clear photographs or a short video showing the issue

• Photographs of the packaging if the product was damaged during transportation

For products featuring pumps, spray nozzles, dispensing caps, or other special packaging components, please make sure the affected area is clearly visible in your photographs.

Keep the product and its original packaging until our customer care team has reviewed your request.

How to Submit a Warranty Claim

To request warranty assistance, contact:

service@wananay.com

Please include your order number together with relevant photographs or videos.

Our customer care team normally aims to review and respond to enquiries within 24–48 business hours.

We may request additional photographs, videos, product information, batch details, or other reasonable information when necessary to determine the nature of the issue and applicable warranty coverage.

Replacement Products

When a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is no longer available, we may offer:

• A comparable replacement

• Store credit

• Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds Under Warranty

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim and our applicable Return & Refund Policy.

When a refund is approved, it will generally be returned to the original payment method.

After the refund is issued, additional processing time may be required by your bank, card issuer, or payment provider.

Returns and Warranty Coverage

Our Return & Refund Policy and Limited Warranty serve different purposes.

The Return & Refund Policy applies when an eligible customer wishes to return a purchase within the applicable return period.

The 90-Day Limited Warranty applies to eligible manufacturing defects and qualifying product-related problems that arise during the warranty period.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Products Damaged During Shipping

If the shipping package appears damaged when it arrives, we recommend photographing it before opening.

If the hair care products inside have also been damaged, leaked, or broken, please provide photographs showing:

• The outer shipping package

• The shipping label

• The affected product

• Internal protective packaging

• Any damaged or leaking components

Please keep the packaging and affected products while your request is being reviewed.

These materials can help our customer care team evaluate the circumstances more efficiently.

Caring for Your WANANAY Products

Appropriate storage and product care can help preserve the quality and condition of your hair care essentials.

We recommend:

• Following all product-specific usage instructions

• Keeping product containers tightly closed after use

• Storing products in a cool, dry place where appropriate

• Avoiding prolonged exposure to direct sunlight

• Keeping products away from excessive heat

• Avoiding contamination by keeping dispensing openings clean

• Using pumps and spray nozzles according to their instructions

• Avoiding unnecessary contact with water or other substances inside product containers

• Keeping products out of reach of children

• Checking individual product labels for ingredients, precautions, and storage recommendations

If a product contains specific storage or application instructions, please follow the directions provided on its packaging or product page.

Individual products may have different formulations, ingredients, and recommended usage methods.

Product-Specific Considerations

WANANAY offers hair care essentials across four complementary categories: Nourishing Hair Oil Collection, Daily Hair Lotion Collection, Hair Fragrance & Refreshing Spray Collection, and Intensive Hair Repair Mask Collection.

Because individual products can differ in formulation, texture, packaging, dispensing mechanisms, and intended use, warranty assessment may take the specific characteristics of each product into account.

For example, a hair oil may require assessment of its bottle or dispensing mechanism, while a fragrance spray may require inspection of its spray nozzle and packaging.

A repair mask may require assessment of its container, closure, or product condition upon arrival.

Warranty coverage applies to qualifying manufacturing and functional issues rather than individual preferences regarding fragrance, texture, or personal results.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable law.

Nothing in this warranty policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted.

Where applicable consumer protection law provides additional or greater rights, those legal protections will continue to apply.

Company Information

Brand: WANANAY
Website: wananay.com

Legal Entity:
Yunnan Hengshi Technology Co., Ltd.

Registered Address:
Room 201, Unit 1, Building 17, Langang, Dianchi Weicheng, Weicheng Community, Haigeng Sub-district, Dianchi National Tourism Resort, Kunming 650228, Yunnan, P.R. China

Unified Social Credit Code:
91530100MAEDDR2T9D

Contact Us

For questions about product support, warranty coverage, damaged products, or an existing warranty claim, please contact:

Customer Support Email:
service@wananay.com

Our team aims to respond to customer enquiries within 24–48 business hours.

WANANAY — Thoughtful Care, Everyday Confidence.