Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the WANANAY hair-care product you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps.

After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase.

We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, shipping preparation, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order.

Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances.

Please refer to our Shipping Policy for current order-processing and estimated transit times.

All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product.

To help us review the situation, please provide:

• Your order number

• Clear photographs of the product

• Photographs of the packaging

• A photograph of the shipping label, if available

• A short video if the issue involves a leaking bottle, damaged pump, spray nozzle, cap, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does WANANAY sell?

WANANAY offers a curated range of hair-care products designed to nourish, condition, and improve the appearance of dry, damaged, and frizz-prone hair.

Our collection includes four main product categories:

Nourishing Hair Oil

Lightweight hair oils formulated with nourishing ingredients such as argan oil and botanical extracts. Designed to help smooth dry-looking strands, manage frizz, and enhance natural-looking shine.

Daily Hair Lotion

Everyday conditioning care designed to help replenish moisture, improve softness, and make hair easier to manage without an overly heavy feel.

Hair Fragrance & Refreshing Spray

A refreshing finishing touch designed to leave hair feeling fresh while adding a pleasant fragrance to your daily hair-care routine.

Intensive Repair Hair Mask

Rich conditioning treatments featuring ingredients such as ceramides, keratin, and botanical extracts. Designed to help care for dry, rough, and damaged-looking hair while improving softness and smoothness.

Available products and formulations may change as new collections are introduced.

What ingredients are used in WANANAY hair-care products?

Our hair-care range may feature selected nourishing ingredients, including:

• Argan Oil: Helps condition dry-looking hair and improve softness and shine.

• Ceramides: Help support the appearance and feel of smoother, better-conditioned hair.

• Keratin: A conditioning ingredient commonly used in hair-care products to improve the feel of damaged-looking strands.

• Botanical Extracts: Selected to complement hair-care formulations and provide additional conditioning benefits.

Ingredient combinations vary by product. Please refer to the individual product page and ingredient list for the exact formulation.

Will every WANANAY product have the same ingredients?

Not necessarily.

Each product is developed for a different hair-care purpose, so ingredients, textures, fragrances, and formulations may vary.

For example, hair oils may focus on lightweight conditioning and shine, while repair masks are designed to provide richer conditioning care.

Please review the ingredient list on each product page before purchasing.

Will my product look exactly like the product photos?

We make reasonable efforts to present product colours, packaging, textures, and details accurately.

However, slight differences may occur because of screen settings, lighting, photography, packaging updates, and normal production variations.

Please check the individual product page for information specific to the product you are purchasing.

How should I use WANANAY hair oil?

For general use:

1. Dispense a small amount of hair oil into your palm.

2. Rub your hands together to distribute the product evenly.

3. Apply mainly to the mid-lengths and ends of your hair.

4. Gently smooth through the strands.

5. Adjust the amount according to your hair length, thickness, and needs.

Start with a small amount to avoid applying too much product.

Follow the specific directions on your product packaging.

How should I use WANANAY daily hair lotion?

For general use:

1. Apply an appropriate amount to clean, damp, or dry hair, depending on the product instructions.

2. Distribute evenly through the mid-lengths and ends.

3. Gently comb or smooth through your hair.

4. Style as desired.

Use an amount suitable for your hair length and texture. Avoid applying more than necessary.

How should I use WANANAY hair fragrance spray?

For general use:

1. Hold the spray at the distance recommended on the product packaging.

2. Lightly mist over your hair.

3. Allow the fragrance to settle naturally.

4. Reapply as needed according to the product directions.

Avoid spraying directly into your eyes or inhaling the mist. Follow all precautions provided on the packaging.

How should I use WANANAY intensive repair hair mask?

For general use:

1. Wash your hair with shampoo and rinse thoroughly.

2. Gently remove excess water.

3. Apply an appropriate amount of hair mask to the mid-lengths and ends.

4. Distribute evenly through the hair.

5. Leave it on for the time specified on the product packaging.

6. Rinse thoroughly if the product instructions require rinsing.

Use according to the recommended frequency and directions for your specific product.

Can I use multiple WANANAY hair-care products together?

Yes, different products may be incorporated into the same hair-care routine, depending on your hair type and individual needs.

A general routine may include:

• Step 1 – Cleanse: Wash your hair with your preferred shampoo.

• Step 2 – Condition: Apply a hair mask as directed when deeper conditioning is desired.

• Step 3 – Nourish: Use a small amount of hair lotion or hair oil to help smooth and condition the strands.

• Step 4 – Refresh: Finish with a light mist of hair fragrance spray as desired.

Adjust the routine according to your hair's needs and the directions of each product. Avoid applying excessive amounts of multiple leave-in products at once.

Are WANANAY products suitable for all hair types?

Hair types and individual preferences vary.

Our collection is designed to offer different hair-care options for concerns such as dryness, roughness, frizz, and a lack of shine.

The most suitable product depends on your hair texture, condition, and styling preferences. We recommend reviewing the individual product descriptions and ingredient lists before purchasing.

Can I use WANANAY products on coloured or chemically treated hair?

Suitability may vary depending on the individual product and your hair's condition.

If your hair has been coloured, bleached, permed, or chemically treated, please review the product ingredients and usage instructions before use.

If you have specific concerns about sensitivity or compatibility, consider consulting a qualified hair-care professional.

How often should I use WANANAY hair-care products?

Recommended frequency depends on the product type and your hair's needs.

• Hair Oil: Use a small amount as needed to smooth and condition hair.

• Daily Hair Lotion: Use according to the product directions as part of your regular routine.

• Hair Fragrance Spray: Apply as desired, following the packaging instructions.

• Repair Hair Mask: Use according to the recommended frequency stated on the product packaging.

Avoid overusing products, and adjust the amount according to your hair's response.

How should I store my hair-care products?

To help maintain product quality:

• Keep products tightly closed when not in use.

• Store in a cool, dry place.

• Avoid prolonged direct sunlight.

• Keep away from excessive heat.

• Avoid introducing water or other substances into product containers.

• Keep products away from children and pets.

• Follow any product-specific storage instructions.

For products with pumps or spray nozzles, keep the dispensing components clean and properly secured.

What should I do if a pump, spray nozzle, or bottle has a problem?

First inspect the product carefully and avoid forcing, bending, or modifying the affected component.

Where relevant, check that:

• The cap is properly secured.

• The pump or spray nozzle is correctly fitted.

• The dispensing mechanism is not visibly blocked.

• The bottle or jar has no visible cracks or damage.

• All included components are present.

If the problem continues, please contact our customer care team for assistance.

Are WANANAY products suitable for sensitive scalps?

Individual sensitivities vary, and not every formulation will be suitable for everyone.

Please review the complete ingredient list and product directions before use. If you have a known sensitivity to any ingredient, avoid products containing that ingredient.

For products intended for use near the scalp, follow the specific application instructions. Discontinue use if irritation or discomfort occurs.

Are WANANAY products suitable for gifting?

Many WANANAY hair-care products may be suitable for gifting and personal-care occasions such as:

• Birthdays

• Holidays

• Anniversaries

• Mother's Day

• Thank-you gifts

• Everyday self-care surprises

Packaging and included accessories vary between products, so please review the relevant product page for specific details.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return & Refund Policy and contact us for the applicable return instructions.

Products returned without prior authorization or without following the instructions provided may not be accepted.

Does WANANAY provide a warranty?

Eligible WANANAY products may be covered by a limited warranty against qualifying defects in materials or workmanship under normal intended use.

Where a warranty applies, its duration, coverage, and applicable conditions will be stated on the relevant product page, accompanying product information, order documentation, or our Product Support & 90-Day Limited Warranty information.

What should I do if my product develops a problem?

If you experience an issue involving a hair oil bottle, lotion container, fragrance spray, repair mask jar, pump, spray nozzle, or another product feature, avoid forcing, repairing, or modifying the affected component before contacting us.

If assistance is needed, email:

service@wananay.com

Please provide:

• Your order number

• Product name

• A short description of the problem

• Clear photographs where relevant

• A short video demonstrating the issue where possible

Providing these details can help our customer care team review your request more efficiently.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed during checkout.

Prices on wananay.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled through the payment methods and payment-service providers presented during checkout.

WANANAY will not ask you to send complete payment-card information through ordinary email or customer-support messages.

Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular hair-care product?

Detailed information is provided on each individual product page and may include:

• Product name and type

• Product size or net content

• Ingredients

• Texture and formulation

• Fragrance information, where applicable

• Intended hair-care benefits

• Recommended usage

• Application instructions

• Storage and care guidance

• Precautions and product-specific information

Because features and formulations differ between products, please review the applicable product page before purchasing.

Can the colour, texture, or fragrance look different when I receive the product?

Slight differences may occur.

Lighting conditions, photography, screen settings, product formulation, fragrance characteristics, and normal production variations can all affect how a product appears or is perceived.

We make reasonable efforts to represent each product accurately. Please refer to the individual product page for the most relevant product information.

Will every WANANAY product have an identical texture or fragrance?

Not necessarily.

Hair oils, daily hair lotions, fragrance sprays, and repair masks are developed for different purposes and may have different textures, scents, and application characteristics.

Minor variations between production batches may also occur. Please refer to the product packaging and individual product page for specific details.

Contact Us

For assistance with an order, shipping, returns, hair-care routines, product ingredients, warranty support, or product use, please contact:

Email: service@wananay.com

For order-related enquiries, please provide your order number whenever possible.

For product assistance, including the product name and a brief description of your question or issue, will help our team respond more efficiently.

Brand: WANANAY
Website: wananay.com

Legal Entity:
Yunnan Hengshi Technology Co., Ltd.

Registered Address:
Room 201, Unit 1, Building 17, Langang, Dianchi Weicheng, Weicheng Community, Haigeng Sub-district, Dianchi National Tourism Resort, Kunming 650228, Yunnan, P.R. China

Unified Social Credit Code:
91530100MAEDDR2T9D

Customer Support Email:
service@wananay.com

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